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Refund policy for Lone Pine Tree Service LLC

Effective Date: 12-16-2025

At Lone Pine Tree Service LLC in Lenoir, NC, we are committed to providing high-quality tree care services, including tree removal, pruning, stump grinding, and emergency tree services. We strive for customer satisfaction and stand behind our work. This Refund Policy outlines the terms and conditions for refunds, cancellations, and adjustments to ensure transparency and fairness for our clients in Caldwell County and surrounding areas.

1. Deposits and Payments

  • A deposit may be required to secure your appointment, typically 20-50% of the estimated total cost, depending on the scope of the tree work.

  • Full payment is due upon completion of the services, unless otherwise agreed in writing.

  • We accept cash, checks, credit cards, and electronic transfers. All payments are non-refundable except as outlined below.

2. Cancellation Policy

  • Customer Cancellations: If you cancel your scheduled tree service at least 48 hours before the appointment, we will refund your deposit in full, minus any processing fees (e.g., credit card fees of up to 3%). Cancellations within 48 hours may result in forfeiture of the deposit to cover preparation and scheduling costs.

  • Company Cancellations: If we must cancel due to unforeseen circumstances (e.g., severe weather, equipment issues, or safety concerns), we will reschedule at your convenience or provide a full refund of any payments made, including deposits.

  • Weather-related delays do not qualify for refunds but may lead to rescheduling without additional charges.

3. Refund Eligibility

  • Unsatisfactory Work: We offer a satisfaction guarantee for our tree services. If you are not satisfied with the completed work, please notify us within 7 days of service completion. We will assess the issue and, at our discretion, either rework the service at no extra cost or issue a partial refund proportional to the unresolved portion of the job.

  • Overpayments or Billing Errors: Refunds for overpayments or errors will be processed within 10 business days.

  • Warranty Claims: Certain services, such as tree pruning or stump grinding, come with a limited warranty (e.g., 30 days for regrowth issues). Valid warranty claims may qualify for free corrective work or a refund. Warranties do not cover natural events, customer negligence, or unrelated damage.

  • No Refunds for Completed Services: Once tree work is completed and accepted (verbally or in writing), no refunds will be issued unless under the satisfaction guarantee or warranty.

4. Non-Refundable Items

  • Emergency tree services are non-refundable due to their urgent nature and immediate response requirements.

  • Custom or specialized equipment rentals, permits, or third-party fees incurred for your job are non-refundable.

  • Any changes to the scope of work requested by the customer after starting may incur additional fees and are not eligible for refunds.

5. Refund Process

  • To request a refund, contact us at [Insert Phone Number] or [Insert Email Address] with details of your service, invoice number, and reason for the request.

  • Approved refunds will be issued in the original payment method within 10-14 business days.

  • We reserve the right to deny refunds for violations of our terms, such as unsafe site conditions or customer-provided misinformation.

6. Changes to This Policy

We may update this Refund Policy from time to time. The most current version will be posted on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions about this Refund Policy, please reach out to Lone Pine Tree Service LLC at [Insert Contact Information]. We appreciate your business and look forward to serving your tree care needs!

FAQ's

1: What tree services do you offer in Lenoir, NC?

  • We provide a full range of professional tree services, including tree removal, tree trimming and pruning, stump grinding, emergency storm damage cleanup, tree health assessments, and land clearing. Our certified arborists ensure safe and efficient work for residential and commercial properties in Lenoir and the surrounding area

  • 2: How much does tree removal cost?

  • Tree removal costs vary based on factors like tree size, location, accessibility, and condition. On average, prices range from $400 for small trees (up to 30 feet) to $1000 or more for large or hazardous ones (over 60 feet). We offer free, no-obligation estimates to give you an accurate quote tailored to your needs in the Lenoir market.

  • 3: When is the best time of year for tree trimming?

  • The ideal time for tree trimming is during the dormant season, typically late fall to early spring, when trees are less stressed and disease risks are lower. However, we can trim year-round for safety or aesthetic reasons, avoiding peak growth periods in summer.

  • 4: Do you provide emergency tree removal services?

  • Yes, we offer 24/7 emergency tree services for storm-damaged trees, fallen limbs, or hazardous situations that pose immediate risks to property or safety. Our team responds quickly to minimize damage and ensure your peace of mind.

  • 5: Are your tree service technicians insured and certified?

  • Absolutely. All our technicians are fully insured with liability and workers' compensation coverage, Following all ISA standards ensuring we follow industry best practices for safe and effective tree care.

  • 6: How can I tell if a tree needs to be removed?

  • Signs include dead branches, leaning trunk, root damage, fungal growth, or cracks in the bark. If the tree is diseased, infested, or too close to structures, removal may be necessary. Our experts can perform a free inspection to assess and recommend the best action.

  • 7: What is stump grinding and why is it important?

  • Stump grinding involves using specialized equipment to grind the stump and roots below ground level, preventing regrowth and tripping hazards. It's essential for aesthetics, lawn maintenance, and avoiding pest infestations after tree removal.

  • 8: Do you offer free estimates for tree services?

  • Yes, we provide free, on-site estimates for all our services.

  • Just contact us with details about your project, and we'll schedule a visit to evaluate the work and provide a transparent, competitive quote without any hidden fees.

  • 9: How long does it take to remove a tree?

  • Tree removal time depends on the tree's size and complexity, small trees might take a few hours, while large or difficult ones could require a full day or more. Our efficient team uses modern equipment to complete jobs safely and promptly, minimizing disruption.

  • 10: What areas do you serve for tree care and removal?

  • We proudly serve Lenoir, NC, and surrounding regions, including Hickory, Morganton, Boone, Granite Falls, Hudson, Sawmills, Gamewell, Cajah's Mountain, Cedar Rock, and nearby areas in Caldwell, Burke, Catawba, and Watauga counties. Whether you're in urban, suburban, or rural areas, our local team is equipped to handle tree services efficiently and with minimal travel time.

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